FAQ's

FAQs – Easy Mobility Aids

1. What are Mobility Premium Products?

Mobility Premium Products are high-quality, ergonomic aids designed to enhance comfort, independence, and mobility for seniors and individuals with limited mobility. Our range includes:

  • Luxury walkers & rollators

  • Premium lift chairs & recliners

  • Advanced mobility scooters

  • Orthopedic cushions & support accessories

2. How do I choose the right mobility product?

Consider:

  • Mobility needs (light support vs. full assistance)

  • Weight capacity (check product specifications)

  • Indoor/outdoor use (e.g., rollators with all-terrain wheels)

  • Comfort features (padding, adjustability, portability)
    Need help? Contact our support team.

3. Do you offer financing or insurance coverage?

Yes! We accept:

  • Medicare/Medicaid (for eligible products)

  • Private insurance (submit claims via HSA/FSA)

  • Flexible payment plans (via Affirm, Klarna, or in-house financing)
    Learn more about payment options.

4. What’s your return policy?

  • 30-day risk-free returns (unused, in original packaging)

  • Free return shipping for defective/damaged items

  • Warranty coverage (1–5 years depending on product)
    View the full return policy.

5. How long does shipping take?

  • Standard: 3–5 business days (continental U.S.)

  • Expedited: 2-day or overnight shipping (extra fee)

  • International: 7–14 business days (customs may apply)
    Track your order here.

6. Are your products easy to assemble?

Most items arrive 90% pre-assembled with included tools/instructions. Need help? We offer:

  • Free video guides on our website

  • Live assembly support (call our team)

7. How do I clean/maintain my mobility product?

  • Walkers/Rollators: Wipe with a damp cloth; avoid harsh chemicals.

  • Lift Chairs: Vacuum fabric; spot-clean stains.

  • Scooters: Keep batteries charged; store indoors.
    Download care guides.

8. Can I test products before buying?

Visit our partner showrooms in [list cities] or schedule a virtual demo with our experts.

Still have questions?
📞 Call us at (877) 870-7446
✉ Email: support@easymobilityaids.com